Increase Sales with E-commerce Chat on Your Commercial website

You might have heard about – using a Chat Application for quick customer support and improving the overall sales momentum especially if it is an e-commerce website.

Look at one of the most famous saying by Steve Jobs – and it’s true to the core.

And that’s what exactly we need to understand. A chat application enhances and helps to improve an integral part of e-commerce – famously known as ‘Customer Experience’.

Now, let us take a normal scenario;

John is an ‘Executive Customer Support Officer’ at one of the famous e-commerce organization. And he misses some of the vital conversations or not able to reply back at the exact time – that is required. This makes the entire situation even worse.  Important thing is to reply to a customer at the exact time when it is required to – so that you can help people efficiently. 

John often faces this situation – and imagines having some sort of auto-reply featurette for the most frequently asked questions. This again will transform the entire customer experience platform to a different genre.     

It’s a general situation that you might have faced some or other time - some of your potential customers or users are disconnecting in the middle of their shopping process. One of the most common reasons this happens is because of the online shopping trouble or lack of assistance that the customers do not get while shopping.

Customer or users has all the rights to ask or know all merits and demerits of a product or a services –and getting a quick assistance from support staffs at exact that moment is much needed at that particular time.

You might not even know, your potential customers are waiting in your website. So don’t make your customer wait and don’t halt the growth of your business.

Integration of chat in your website is the best way to get out from this situation; which is much faster and efficient than email and phone. 

Live chats bring additional leads to your business and establish direct link with customer or users to know their need and requirements.

“Many online consumers want help from a live person while they are shopping online; in fact, 44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.”

(Source: blog.kissmetrics.com)

According to ATG Global Consumer Trend study

“62% reported being more likely to purchase from the site again. A further 38% of respondents said they had made their purchase due to the chat session itself. All these attitudes were even more prevalent among respondents who bought online at least weekly.”

(Source: blog.kissmetrics.com)

This article is all about chat e-commerce application and how it will improve your business and tips on how to maximize its effectiveness.

What is chat e-Commerce?

Chat E-Commerce basically provides information about your product, chat tools, reports & analytics, getting feedback, team management and current location to several customers at the same time. It helps to connect the customers to your company representatives and have their questions answered, instantly. 

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